Vonage: Recording Calls

Stay connected, no matter what. Reliable cloud-based solutions keep your business communications running in the event of a disaster.

Seamless communication channels

Mobile app, desktop app or dedicated VoIP desk phone

Extended communication

Implement easily into contact centres and employee training

Full compliance

Meets regulatory requirements for various compliances

Recording calls — we’ve got a few ways

With On-Demand and Company-Wide call recording, every recorded call is organised and available for easy access thanks to online portals on the Vonage cloud.
  • Search call logs by extension or client account
  • Easily send recordings via email
  • Alter rules
  • Download or delete recordings to make space in the archive

Record what you want, when you want

Stay in control of your businesses voice communications.

  • Play back calls easily
  • Send audio files via email
  • Full control over recordings management

Train better — for half the price

Add Call Monitoring to your Company-Wide Recording for half the original price.

  • Listen in, to monitor a call
  • Whisper, to speak only to the employee
  • Barge, to step in for support

Record all inbound and outbound contact centre calls

Record all inbound and outbound calls, which are automatically logged as hyperlinks in Salesforce. Recordings are readily available for supervisors to review and score as part of on-going coaching and training, dispute research/resolution or compliance.

  • Call recording storage and cost savings
  • Inbound call recording
  • Outbound call recording
  • Call transfers to third parties

It's time to empower your business.