Flexible and billed per user monthly, our support plan is designed to provide your business with the technical power it needs to excel.
All Features
Gain access to experienced support team with an expansive range of technical knowledge.
Our friendly approach ensures your team feel confident reaching out to us with issues and queries.
Your success is our success and so our support methods always have your best interests in mind. Learn more.
We operate as an extension to your business. Experience a fully embedded technical team.
As your trusted partner, our advice will always be aligned with your business objectives and agreed strategy.
Feel confident knowing you have a technical resource on-hand, ready to support your team.
We communicate in non-technical language which everyone can understand.
With comprehensive awareness of today's cyber-threats, we deploy and instil a security-focused culture.
All of our actions are logged, change-managed and documented. Benefit from real-time oversight.
Use our Support Centre to manage tickets, access hundreds of articles and initiate live chat sessions.
Benefit from a clear technology strategy so you can plan and budget accordingly.
To support your business objectives, we can design & propose unlimited no-obligation solutions for free.
Regular reviews ensure strategy advocacy and operational quality are on point.
We provide lightning-fast resolutions by utilising secure, remote access technology.
We use AR-based remote assistance software to collaborate on physical issues with remote locations.
We help your team get up-to-speed on the systems in place so you can focus on the important stuff.
Stay compliant and secure by leaving us to take care of the mundate updates and patching tasks.
Feel confident knowing that your critical systems are proactively monitored to minimise downtime.
As the technology landscape advances, we suggest new ways to work smarter and/or save cost.
Up to 30 minutes of website updates included per month if we provide your website.
Unlimited user administration support if we provide your business platform.
Benefit from a fully managed technology products procurement service on 30-day payment terms.
Unlimited device onboarding and management available if we provide the management platform.
Direct email contact with the team, logged automatically for reference on our advanced support desk.
Instant, secure messaging with our team - no software required. Experience instant support.
For those emergency-situations, use our direct support phone route and get your issues resolves fast.
For the times when it's just easier to show. Get issues resolved faster with our video call option.
Access to our cutting-edge Support Centre which uses AI to suggest resolutions as issues are logged.
Benefit from specialised on-site presence as and when required. Perfect for those "hands-on" issues.
Some features not applicable for existing systems.
Support Centre
Today's businesses are often tech savvy and well-informed. They enjoy the freedom of finding their own solutions, which in turn makes them feel empowered. Our advanced Support Centre provides a one-stop shop for self-service empowerment. Accessible only for our supported customers, users can self-resolve common and simple problems efficiently.
Hundreds of Articles
Building on the support articles already available from our supplier guidance resources, we make the articles readily-available and searchable for users so they can go to one place for their product support.
Ticket Management
Issues can be managed entirely within the Centre. Secure and available 24/7, the latest updates can always be found within the Cases section. Managers can see all users' tickets within the business.
Instant Live Chat
Users can start an instant live chat and be routed through to our 2nd line support. No more waiting around for a ticket response.
AI-generated Solutions
According to a 2018 consumer behavior survey by Statista, most customers prefer to find solutions to simple questions on their own rather than talking to a support agent. Using the expansive article library, the Centre recommends potential fixes for issues as they are being logged - saving considerable time and providing faster resolutions.
Getting Started
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Eligibility Checker
Use our eligibility checking form to out whether we can support you - it will take 2 minutes of your time.
Frequently Asked
Why does my company need technology support?
How can I join sports club?
This is a great place to let your visitors know who you are. Add useful information that your users may find interesting. Zoho Sites, your site, your story.
What if I don’t have a team?
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How do I know if I'm getting good value for my money with outsourced technology support?
The best way to measure the value of your outsourced IT support is to track the efficiency and effectiveness of your technology systems. If your systems are running smoothly, your employees are productive, and your customers are satisfied, then you're getting good value. It's also important to work with a reputable IT support company that offers fair pricing and transparent communication.
How many people can I bring as guests?
This is a great place to let your visitors know who you are. Add useful information that your users may find interesting. What makes you stand out? Why you do what you do? Here is where you can let them know. Zoho Sites, your site, your story.
How long is my membership?
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