In the Support Plan
Unlimited IT Assistance
Advice and Guidance
Security In Mind
What else is included?
- Telephone and email support as well as extensive use of web conferencing to resolve more complex problems.
- No 9-5 support limitations - we will work with you to resolve any issues often out of hours.
- On-site support by arrangement.
- Cutting-edge Support Centre which learns as issues are logged and resolved.
- User self help support using the Support Centre, with access to written product support guides.
- Support of existing systems (dependent on system in place) and provide consultation on migration to Ostratto system.
- Quarterly operational reviews.
Service reviews and Google strategy discussions.
- Adoption advocacy and transformation initiatives.
- Advice on adoption of third party applications provided by Ostratto.
- Experienced guidance in making the most of your systems.
And there's more...
- Maintenance and updating of web systems.
- Minor amendments to your existing website (dependant on existing web design platform). Up to 30 minutes of updates included.
- Maintenance and updating of any supplied hardware (not including part costs).
- New features that may benefit your business are setup and documented for users.
- Remote sessions available on request to resolve issues.