Ostratto support services expand on the basic service from our product vendors and offer immediate access to support specialists and pro-active assistance. We cover not only the core G-Suite services, but also the environment in which your Google implementation exists.
This service gives your designated customer administrator direct access to our G Suite specialists both on the phone and via email. We also make extensive use of our Support Centre which utilises advanced AI to predict the resolution to your problem, as well as provide a wealth of guidance across all of our products.
Ostratto Support Plan
We offer a simple Support Plan which is designed primarily to provide your business with the technical power it needs to excel.
Included in the plan:
Unlimited IT Assistance
Advice and Guidance
Free Solution Consultation
Security In Mind
What else is included?
- Telephone and email support as well as extensive use of web conferencing to resolve more complex problems.
- No 9-5 support limitations - we will work with you to resolve any issues often out of hours.
- On-site support by arrangement.
- Cutting-edge Support Centre which learns as issues are logged and resolved.
- User self help support using the Support Centre, with access to written product support guides.
- Support of existing systems (dependent on system in place) and provide consultation on migration to Ostratto system.
- Quarterly operational reviews.
- Service reviews and Google strategy discussions.
- Adoption advocacy and transformation initiatives.
- Advice on adoption of third party applications provided by Ostratto.
- Experienced guidance in making the most of your systems.
And there's more...
- Maintenance and updating of web systems.
- Minor amendments to your existing website (dependant on existing web design platform).
- Maintenance and updating of any supplied hardware (not including part costs).
- New features that may benefit your business are setup and documented for users.
- Remote sessions available on request to resolve issues.