Flexible and billed per user monthly, our support plan is designed to provide your business with the technical power it needs to excel.
Gain access to experienced support team with an expansive range of technical knowledge.
Our friendly approach ensures your team feel confident reaching out to us with issues and queries.
We operate as an extension to your business. Experience a fully embedded technical team.
As your trusted partner, our advice will always be aligned with your business objectives and agreed strategy.
Feel confident knowing you have a technical resource on-hand, ready to support your team.
We communicate in non-technical language which everyone can understand.
With comprehensive awareness of today's cyber-threats, we deploy and instil a security-focused culture.
All of our actions are logged, change-managed and documented. Benefit from real-time oversight.
Use our Support Centre to manage tickets, access hundreds of articles and initiate live chat sessions.
Benefit from a clear technology strategy so you can plan and budget accordingly.
To support your business objectives, we can design & propose unlimited no-obligation solutions for free.
Regular reviews ensure strategy advocacy and operational quality are on point.
We provide lightning-fast resolutions by utilising secure, remote access technology.
We use AR-based remote assistance software to collaborate on physical issues with remote locations.
We help your team get up-to-speed on the systems in place so you can focus on the important stuff.
Stay compliant and secure by leaving us to take care of the mundate updates and patching tasks.
Feel confident knowing that your critical systems are proactively monitored to minimise downtime.
As the technology landscape advances, we suggest new ways to work smarter and/or save cost.
Up to 30 minutes of website updates included per month if we provide your website.
Benefit from a fully managed technology products procurement service on 30-day payment terms.
Unlimited device onboarding and management available if we provide the management platform.
Direct email contact with the team, logged automatically for reference on our advanced support desk.
Instant, secure messaging with our team - no software required. Experience instant support.
For those emergency-situations, use our direct support phone route and get your issues resolves fast.
For the times when it's just easier to show. Get issues resolved faster with our video call option.
Access to our cutting-edge Support Centre which uses AI to suggest resolutions as issues are logged.
Benefit from specialised on-site presence as and when required. Perfect for those "hands-on" issues.
Some features not applicable for existing systems.
Today's businesses are often tech savvy and well-informed. They enjoy the freedom of finding their own solutions, which in turn makes them feel empowered. Our advanced Support Centre provides a one-stop shop for self-service empowerment. Accessible only for our supported customers, users can self-resolve common and simple problems efficiently.
Hundreds of Articles
Building on the support articles already available from our supplier guidance resources, we make the articles readily-available and searchable for users so they can go to one place for their product support.
Issues can be managed entirely within the Centre. Secure and available 24/7, the latest updates can always be found within the Cases section. Managers can see all users' tickets within the business.
Instant Live Chat
Users can start an instant live chat and be routed through to our 2nd line support. No more waiting around for a ticket response.
According to a 2018 consumer behavior survey by Statista, most customers prefer to find solutions to simple questions on their own rather than talking to a support agent. Using the expansive article library, the Centre recommends potential fixes for issues as they are being logged - saving considerable time and providing faster resolutions.
Use our eligibility checking form to out whether we can support you - it will take 2 minutes of your time.
Why does my company need support?
Is Support expensive?
Just like most investments you'll make in business, it's important to focus on the time and resources saved when your requirements are taken care of.
We complete an eligibility check on all businesses enquiring about our support services to ensure their investment will be returned many times over.
How can we ensure security?
When using any external provider it's always a good idea to ensure your data can be shared securely so that you can recieve your service.
We've always been, and always will be, a security-focused company with extensive knowledge of effective security practices. Anything less would be unacceptable.
How do I know if I'm getting good value for my money with outsourced technology support?
The best way to measure the value of your outsourced technical support is to track the efficiency and effectiveness of your technology systems.
If your systems are running smoothly, your employees are productive, and your customers are satisfied, then you're probably getting good value. It's always important to work with a reputable technical support provider that offers fair pricing and transparent communication.
Outsourcing vs Hiring
By outsourcing your technical needs, you can expect to save money, improve uptime and reduce risk.
External support providers can provide a wider range of skills and expertise, faster access to new technologies, and a more cost-effective solution than hiring internally. This is because they have economies of scale and can spread the cost of their services over a wider range of customers.
Do we have to commit to a contract?
We don't believe in long-term contracts and locking businesses into commitments. We'd much rather earn your loyalty and desire to stay with us.
That's why beyond an initial 6-month commitment, all of our contracts move into monthly-rolling terms.