RingCentral: Features

Establish a local presence by choosing from more than 200 available area codes. Direct customer calls to a single number, assign additional numbers to call queues and users, and take advantage of all the features that a cloud-based business phone system has to offer.

A toll-free number gives your business instant credibility and provides your customers with easy access to your company. Choose from 800, 888, 877, 866, 855, or toll-free vanity numbers.

Extensions create a flexible structure that links employees at local and satellite offices, wherever they are. Edit, add, or remove extensions anytime.

Call Delegation is a visual, easy way for admin assistants who are placing calls on behalf of executives to manage a high volume of call transfers. It also simplifies the call experience for executives.

Take complete control over who can reach your company. Take calls from particular callers, block specific numbers, and send others directly to voicemail.

Always be in the right place at the right time to take calls. Call forwarding is completely transparent to the caller and makes it possible for your company to be on call 24 hours a day.

With Call Flip, you can simply move an ongoing call between your desk phone, mobile phone, or softphone. Call Flip is easy to set up and offers convenience and flexibility for call handling.

RingOut enables one-touch calling from any phone or internet-enabled computer.

With intercom, you can make announcements via desk phones to colleagues across all your office locations.

Paging lets you make real-time, one-way announcements to multiple desk phones and overhead paging devices.

Give your business phone system the flexibility to work according to any hours of operation schedule. Based on a range of options, answering rules can route calls for your company’s main number as well as for individual extensions and mailboxes.

Send and receive faxes from your computer, mobile device, cloud storage providers (such as Google Drive), and more.

Voicemail-to-email sends voicemail messages in emails so you can listen to them on the go.

Visual voicemail allows you to easily manage voicemails in your online account, on your PC or Mac, and even on your mobile device with the RingCentral app.

The RingCentral cloud phone solution for your business revolutionises your office phone system administration, call management, and user and caller experience with multiple business features, including integrations with your essential apps. All this at a fraction of the cost of outdated PBX hardware.

Use greetings to establish your brand and enhance your company's image.

Expand your automated attendant with a flexible phone menu that connects to your employees with self-service access.

The RingCentral dial-by-name directory gives your business phone system the feel and functionality of a system run by a Fortune 500 company.

Number porting allows you to easily transfer an existing phone number to your RingCentral account in a few steps.

Our multi-site support feature gives you the flexibility to manage and support your branch offices based on their unique operational needs.

Call monitoring is an effective business tool to improve employee performance and productivity. Authorised users can listen in on employee calls with clients to monitor the conversation, provide coaching, and facilitate discussion.

RingCentral call logs keep a complete record of all your inbound and outbound calls and faxes. View the name of the caller, the number, or extension dialled, as well as the time, date, and duration of the call.

Set your RingCentral phone system to automatically record inbound and outbound calls for individual users or inbound calls for departments. You can easily play back and download recordings anytime—or turn off the recording feature at your convenience.

Easily track changes made by users and admins within your phone system. Audit Trail provides a searchable account history of phone system changes and empowers admins to resolve issues using self-serve tools and simplifies managing large enterprise phone systems.

RingCentral gives you the flexibility to manage both your incoming and outgoing caller IDs. You can also choose to displays your business name when making calls.

Directory listings increase your company's visibility by publishing your business details for free in local and national directories.

Create and apply batch configurations to multiple users at once—which saves time by reducing repetitive, manual tasks and streamlines your administrative routine.

Simplify the management of your RingCentral phone system across global offices. Connect your global workforce and streamline communications with one cloud-based phone system.

Benefit from free extension-to-extension calling within global offices and cost-effective local calling plans.

Expand your virtual global presence with international inbound numbers in over 70 countries. Available with geographic or toll-free numbers, you can set up your local caller ID and route incoming calls to any device without the high cost.

Enjoy unlimited video conference calls with up to 500 people in a meeting worldwide. Boost your team efficiency with one-click screen sharing from your desktop, mobile, applications, websites, files, and more.

Get connected instantly with up to 1,000 people in an audio conference call with local dial-in support.

RingCentral Rooms™ lets you instantly connect and collaborate with on any device, with just one tap of the system, from any sized conference room.

RingCentral makes team collaboration better, faster, and more productive. Gone are the days when you have to work through an email thread from multiple team members or spend hours searching your inbox for a file attached to an email.

Get instant notifications for voice and fax messages via email, SMS, and the RingCentral desktop and mobile apps.

RingCentral provides secure, reliable VoIP service that empowers your workforce to make and receive calls anywhere internet access is available.

Users can log in to RingCentral automatically with their corporate credentials. Reduce the IT cost of assisting in users' password recovery and benefit from a central authentication point that securely accesses your RingCentral service from any device.

RingCentral has 17 data centres across four regions, with enterprise-grade quality of service, compliance, security, and reliability. Our global cloud infrastructure has more than 45 direct peering connections with Tier 1 international carriers and over 200 ISPs.

The Analytics Portal consolidates existing reporting tools such as Quality of Service Reports, Live Reports, and Meetings Dashboard into one easy-to-use experience with faster performance, 30+ new metrics, endpoint reporting, and data visualisations.

Get up-to-the-hour reporting for a wide variety of call metrics. Performance Reports supports 30+ pre-built KPIs, such as number of missed calls with voicemail, average speed of answer, and number of refused calls.

Your local network, your internet connection, and your router devices all contribute to overall call quality. RingCentral offers tools to help you check your connections and configure the Quality of Service (QoS) settings of your routers.