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Ostratto

Google Workspace Managed Support

Ongoing management and support for Google Workspace. User administration, billing management, security guidance and best-practice support from Ostratto.
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Google Workspace is no longer just email and files. It is central to how teams collaborate, share data, and operate day to day.

Google Workspace Managed Support ensures your environment is actively managed, properly configured, and clearly owned. From user changes and billing to access control and security guidance, we take responsibility for the ongoing administration of your Workspace so it stays reliable and aligned with your business.

This is how we deliver Google Workspace at Ostratto: supported, managed, and accountable.

What is Google Workspace Managed Support?

Google Workspace Managed Support is our ongoing service for managing and supporting your Google Workspace environment.

It covers the day-to-day administration, billing management, and configuration required to keep Workspace secure, efficient, and aligned with how your business operates.

Rather than leaving Workspace unmanaged or reactive, Managed Support ensures there is a dedicated point of responsibility for your Google Workspace setup.


​​What's included?

Google Workspace Managed Support includes, as standard.


User Management

We handle the routine user and licence administration required to keep your Workspace up to date as your team changes. This ensures users have the right access, licences are correctly assigned, and inactive accounts are dealt with appropriately.

Features

We manage user lifecycle changes so your Workspace reflects how your business actually operates.

  • User onboarding, offboarding, and suspension
  • Licence assignment and optimisation
  • Organisational unit management

Billing Management

We manage your Google Workspace subscription and act as your point of contact for billing-related queries. This removes the need to deal directly with Google and helps ensure your subscription remains aligned with your usage.

Features
We ensure your Workspace subscription remains aligned with your usage and business needs.

  • Google Workspace subscription management
  • Billing queries and renewals
  • Advice on plan changes and commitments

Access Management

Shared Drives, groups, and permissions play a key role in how teams collaborate securely. Managed Support helps ensure access is structured, appropriate, and easy to maintain as teams change.

Features
This reduces the risk of over-sharing, lost access, or unmanaged data.

  • Shared Drive creation and management
  • Group email and alias management
  • Access and permission changes

Security Guidance

Google Workspace includes a wide range of security features that need to be configured correctly to be effective. Managed Support provides guidance and assistance with baseline security settings to help protect your organisation.

Features
This focuses on practical, core security configuration rather than full security audits or consultancy work.

  • Two-step verification guidance
  • User security settings support
  • Advice on core Google Workspace security features

Workspace Advice

As Google Workspace evolves, teams often need guidance on how to use tools effectively without overcomplicating things. Managed Support includes practical advice to help your team get more value from Workspace.

Features
This support is focused on everyday use and best practice, not training programmes or formal projects.

  • Guidance on Gmail, Drive, Meet, and collaboration tools
  • Best-practice advice as your Workspace evolves

Priority Handling

Google Workspace administration requests are prioritised so changes and queries are handled efficiently and without unnecessary delay.

Managed Support provides a clear and direct route for Google Workspace-related requests, ensuring they are handled by a team familiar with your environment and its setup.

Features
This avoids ambiguity around ownership and ensures Workspace administration does not compete with unrelated support requests.

  • Priority response for Google Workspace administration requests
  • Dedicated focus on Google Workspace management tasks
  • Clear handling of Workspace-related changes and queries

Google Workspace Managed Support focuses on managing your Google Workspace environment.

For businesses that need wider technical support, Ostratto Support Plans provide broader coverage across your systems and users, including day-to-day technical assistance beyond Google Workspace. Support Plans are designed for teams that want a single point of support for their wider technical needs.

Organisations with an active Ostratto Support Plan receive Google Workspace Managed Support at no additional cost.

One team. Ongoing support. Clear ownership.

Ostratto Support Plans provide ongoing technical support across your business systems and users, not just Google Workspace.

They are designed for organisations that want a single, reliable point of support for day-to-day technical issues, user assistance, and ongoing guidance as their systems evolve.

With a Support Plan, your team has direct access to our technical specialists, consistent support processes, and proactive oversight across your wider technology environment.

Need broader technical support?

Our Support Plans are ideal for teams that need ongoing support beyond Google Workspace administration.


View Support Services

​​Pricing

Managed Support is billed monthly alongside your Google Workspace subscription. 
User Management
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Billing Management
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Access Management
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Security Guidance
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Workspace Advice
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Priority Handling
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User Management
​
Billing Management
​
Access Management
​
Security Guidance
​
Workspace Advice
​
Priority Handling
​


Organisations with an active Ostratto Support Plan receive Google Workspace Managed Support at no additional cost. Learn more.

​​Frequently Asked

Find answers to commonly asked questions below.

Why would Managed Support be needed?
Google Workspace has become a business-critical platform rather than a simple email service. Ongoing administration, security configuration, and billing management are now essential to keeping Workspace reliable and secure.

Managed Support allows us to provide a properly supported and managed service, rather than licence-only resale.

Why is Managed Support now standard?

Google Workspace has become a core business system, and effective use now requires ongoing administration and clear ownership.

Historically, many customers received elements of administration and support on an ad-hoc basis. As Google Workspace environments have grown in complexity, it’s important that management, responsibility, and support are clearly defined and consistently delivered.

Making Managed Support standard ensures there is a clear point of responsibility for billing, administration, and configuration, and that Workspace environments are managed reliably and in line with best practice.

Is Managed Support required?

Yes. Google Workspace supplied by Ostratto includes Managed Support as standard.

This ensures consistent service levels, security standards, and clear responsibility for Workspace management.

Your alternative option is to manage Google Workspace directly with Google. Learn more.

What does Google Workspace Managed Support cover?

Managed Support covers the day-to-day management of Google Workspace, including user and licence administration, billing management, collaboration setup, and core security guidance.

A full list of what is included can be found above on this page.

Managed Support focuses on Google Workspace administration only. It does not include end-user device support, general IT troubleshooting, non-Google applications, or large-scale projects such as migrations or restructures. These services are covered under our wider Support Plans or delivered as quoted project work.

Is Managed Support included with Ostratto Support Plans?

​​Yes. Organisations with an active Ostratto Support Plan receive Google Workspace Managed Support at no additional cost.

Support Plans provide broader coverage beyond Google Workspace, including wider technical support and ongoing guidance. Learn more.


Can I move onto an Ostratto Support Plan later?

Yes. You can move onto an Ostratto Support Plan at any time.

If you do, Google Workspace Managed Support will be included automatically as part of your plan.

Is there any incentive to move onto a Support Plan?

Existing customers who move onto an Ostratto Support Plan during the transition to mandated Managed Services will receive a 6-month price lock on their chosen Support Plan, providing pricing certainty while benefiting from broader support coverage. Learn more.

How is Managed Support priced?

Google Workspace Managed Support pricing can be found above.

It is billed monthly alongside your Google Workspace subscription.


Why is there a minimum charge?

Google Workspace Managed Support includes a minimum monthly charge per domain because there is a baseline level of administration and management required for every Google Workspace environment, regardless of the number of users.

The minimum charge reflects the ongoing administration, billing management, and security oversight required for each Google Workspace domain. Even very small environments require the same core management and responsibility, which is why a minimum monthly charge applies.


How does Managed Support work with annual subscriptions?

Google Workspace Managed Support is applied alongside your Google Workspace subscription, but for existing Google Workspace users, how and when it is charged depends on how your licences are billed.

  • If you have paid for Google Workspace annually upfront, Managed Support will be applied at your next renewal. No Managed Support charges will be added until your current annual term ends.
  • If you are on an annual commitment but pay monthly, Google Workspace Managed Support applies during the current term and is billed monthly alongside your subscription.
  • If you are on a flexible (no commitment) Google Workspace subscription and pay monthly, Google Workspace Managed Support is also required and is billed monthly alongside your subscription.

This approach ensures Managed Support aligns fairly with how your Google Workspace subscription is billed.

If you are unsure which billing arrangement you are on, please get in touch and we will be happy to confirm.

What happens if I choose to manage Google Workspace directly with Google?
​​If you choose to manage Google Workspace directly with Google:

  • Google will become your provider for billing and support
  • You will be responsible for managing your Google Workspace environment, including users, access, and configuration
  • Support requests will be handled directly by Google, rather than by Ostratto
  • Ostratto will no longer administer, manage, or provide support for your Google Workspace setup

Managing Google Workspace directly is suitable for organisations that are comfortable handling administration and changes themselves, and working directly with Google for support.

If you decide to move to Google direct, we can assist with the transition to ensure access and billing are handed over cleanly.


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