Privacy Policy


This privacy policy notice is served by Ostratto under the website; www.ostratto.com. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing/using this website, and or refrain from submitting your personal data to us.


Policy key definitions:
  • "I", "our", "us", or "we" refer to the business, Ostratto.
  • "you", "the user" refer to the person(s) using this website.
  • GDPR means General Data Protection Act.
  • PECR means Privacy & Electronic Communications Regulation.
  • ICO means Information Commissioner's Office.
  • Cookies mean small files stored on a users computer or device.

Key principles of GDPR:
Our privacy policy embodies the following key principles; (a) Lawfulness, fairness and transparency, (b) Purpose limitation, (c) Data minimisation, (d) Accuracy, (e) Storage limitation, (f) Integrity and confidence, (g) Accountability.

Processing of your personal data:
Under the GDPR (General Data Protection Regulation) we control and/or process any personal information about you electronically using the following lawful bases:
  • Lawful basis: Contract
  • Where our purpose for processing is: Maintain a directory of contact details for our customers
  • Which is necessary because: We need to be able to contact our customers
  • We process your information in the following ways: Personal data is stored in an encrypted format on our systems and accessed only when necessary. This is all fully audit-able
  • Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists
  • Sharing your information: We do not share your information with third parties and we never will
  • Lawful basis: Legal obligation
  • Where our purpose for processing is: We store customer data in the event that any of our hosting offerings are reported as inappropriate, deemed to be a public issue
  • Which is necessary because: We need to respond to any public reports which may be deemed as damage to our company
  • We process your information in the following ways: Personal data is stored in an encrypted format on our systems and accessed only when necessary. This is all fully audit-able
  • Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists
  • Sharing your information: We do not share your information with third parties and we never will

The personal data we store about our customers are as follows:
  • Company/Organisation Name
  • Contact Name(s) at Company/Organisation
  • Contact Number(s) at Company/Organisation\
  • Contact Email Addresses at Company/Organisation
  • Business location(s)

Personal financial details are stored by our payment partner Stripe who outline their data policies here.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your Individual Rights
Under the GDPR your rights are as follows. You can read more about your rights in details here;
  • the right to be informed;​
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

Internet Cookies
Cookies are required to enjoy and use the full functionality of this website.

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device/computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display and also to keep you logged into the website where applicable.

We also use cookies for visitor tracking in a non-personalised way, so that we can provide targeted messaging to repeat visitors, as well as analyse how they use the website.

We may on occasion utilise cookies to observe how a visitor uses the website in a session recorded view. This method is entirely non-personal and only actions completed on the site can be observed. Any actions off-site are non-viewable. Any data inputted on the site is non-viewable.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device/computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should also provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Data Security and Protection
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Fair & Transparent Privacy Explained
We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Sponsored links, affiliate tracking & commissions
Our website may contain adverts, sponsored and affiliate links on some pages. These are typically served through our advertising partners; Google Adsense, eBay Partner Network, Amazon Affiliates, or are self served through our own means. We only use trusted advertising partners who each have high standards of user privacy and security. However we do not control the actual adverts seen / displayed by our advertising partners. Our ad partners may collect data and use cookies for ad personalisation and measurement. Where ad preferences are requested as 'non-personalised' cookies may still be used for frequency capping, aggregated ad reporting and to combat fraud and abuse.

Clickable sponsored or affiliate links may be displayed as a website URL like this; www.soswestwales.com or as a titled text link like this: Storage in Pembrokeshire.

Clicking on any adverts, sponsored or affiliate links may track your actions by using a cookie saved to your device. You can read more about cookies on this website above. Your actions are usually recorded as a referral from our website by this cookie. In most cases we earn a very small commission from the advertiser or advertising partner, at no cost to you, whether you make a purchase on their website or not.

We use advertising partners in these ways to help generate an income from the website, which allows us to continue our work and provide you with the best overall experience and valued information.

If you have any concerns about this we suggest you do not click on any adverts, sponsored or affiliate links found throughout the website.

Financial Data
Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Stripe and you are encouraged to review their privacy policy and contact them directly for responses to your questions regarding how financial data is held.

Email marketing messages & subscription
Email marketing messages that we send may contain tracking beacons/tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences/the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences.

We hold the following information about you within our EMS system;
  • Email address- I.P. address
  • Subscription time & date
  • Subscriber full name