The initial engagement with BBcare10 focused on creating a modern, optimised website design to align with their planned marketing efforts. During the consultation, we uncovered other technical pain points, including unreliable email systems, the use of mobile numbers for business enquiries, manual paper-based shift rotas, and difficulties onboarding new staff.
At the time of the inquiry, BBcare10 had a team of 4. Today, they’ve grown to a team of 24 and are actively recruiting. Here’s how we supported their growth with professional services tailored to their needs.
Products and Services Featured
Website Design
A professionally designed business website was developed to serve as a hub for staff and customer information.
Google Workspace
Google Workspace became the backbone of BBcare10’s operations, facilitating seamless communication and collaboration across the organization.
Zoho People
Zoho People streamlined HR operations, simplifying the onboarding process and managing employee information efficiently.
Vonage
Vonage transformed business communications by introducing a local landline number, which diverted to mobile devices for accessibility and reliability.
Professional Services
Our team provided end-to-end professional services, including design, implementation, and ongoing maintenance, tailored to BBcare10’s unique needs.
Implementation
The entire approach was then designed around these requirements, plus a few extras that would enhance the solution.
Simple
Google Workspace unified communication and productivity tools, restoring confidence in email reliability with Gmail’s 99.99% uptime. A single Google account allowed quick and intuitive access to all BBcare10 systems.
Following initial workshop training, team members required minimal ongoing support thanks to Google Workspace’s user-friendly design.
Maintained
Chromebooks were deployed to mobile team members, enabling them to complete shift notes securely using digital forms on the company website.
Centralized management via Google Workspace ensured updates and security without manual intervention. With cloud-hosted systems like the website and Zoho People, improvements were implemented seamlessly with no downtime.
Reliable
Cloud-based solutions ensured consistent performance and communication reliability. Gone were the days of missed emails or team communication breakdowns.
BBcare10 now operates with dependable tools, vital for their 24/7 service schedule.
Scalable
With systems designed around Google Workspace, onboarding a new team member now takes minutes. Zoho People further streamlined the process, automating document requests and saving valuable time. Scalability is now embedded into BBcare10’s operations.
Secure
Data security is paramount for BBcare10. Sensitive patient information is stored in Google Drive, with strict access controls and audit tracking. Chromebooks ensure no local data remains after a user logs out, adhering to zero-trust principles and guaranteeing compliance.
Result
With 24 team members and growing, BBcare10 now serves over 30 regular clients and delivers more than 320 shifts monthly. Their investment in cutting-edge systems has significantly improved efficiency, expanded service capacity, and streamlined onboarding processes. These enhancements have directly contributed to their ability to meet increasing demand while maintaining exceptional care standards.
The implementation of the correct systems and tools has resulted in BBcare10 vastly improving efficiency, communication, service capacity and onboarding times, ultimately enabling business growth.
Although initially only contacted for website design services, BBcare10 and Ostratto now work together on an ongoing basis to constantly improve systems and processes across the business.
Why Choose Ostratto?
At Ostratto, we specialise in solving complex business challenges with innovative solutions like Website Design, Google Workspace, Zoho People, and Vonage. Our customer-focused approach ensures we deliver scalable, secure, and reliable systems tailored to your needs.
Be sure to check out other examples of how we have helped businesses make their work, less work. Contact us today to learn more about our professional services and discover how we can help your business grow.
