Ostratto - Blog | Ostratto #careOstratto - Blog | Ostratto #carehttps://www.ostratto.com/blogs/tag/careSun, 16 Aug 2026 23:28:13 +0200http://zoho.com/sites/<![CDATA[Case Study: Supporting High Quality Care with Website Design, Google Workspace, Zoho People and Vonage]]>https://www.ostratto.com/blogs/post/case-study-supporting-high-quality-careOur approach in helping a specialised care provider modernise and excel using Website Design, Google Workspace, Zoho People, and Vonage.]]>
BBcare10 is a care provider based in Gloucestershire, UK, specialising in bespoke support for young people and adults with complex care needs. With increasing demand for their sought-after care services, BBcare10 faced challenges due to aging technical systems and tools. These limitations hindered growth and restricted service capacity.

The initial engagement with BBcare10 focused on creating a modern, optimised website design to align with their planned marketing efforts. During the consultation, we uncovered other technical pain points, including unreliable email systems, the use of mobile numbers for business enquiries, manual paper-based shift rotas, and difficulties onboarding new staff.


At the time of the inquiry, BBcare10 had a team of 4. Today, they’ve grown to a team of 24 and are actively recruiting. Here’s how we supported their growth with professional services tailored to their needs.

The Task

With the demand growing for BBcare10's high-quality care service, existing systems were causing instability and limiting growth.


To meet the demands of required service, BBcare10's systems needed an overhaul. Systems implemented needed to be simple to maintain, reliable and scalable to meet the onboarding expectation.


Simple

Systems must be intuitive to use, minimising training requirements.

Maintained

Solutions had to work seamlessly across a mobile, dispersed workforce without requiring heavy maintenance.

Reliable

With 24/7 care services, system downtime was not an option.

Scalable

Solutions needed to grow alongside BBcare10's expanding team and operations.

Secure by Design

It was also vital that systems were secure by design. With sensitive client records being involved - all data needed to be strictly access-controlled and on a 'zero-trust' basis. All solutions were implemented with this at the forefront of importance.

Products and Services Featured

Leveraging our wide range of products and services, we implemented the correct tools to achieve the objective.

Website Design

A professionally designed business website was developed to serve as a hub for staff and customer information.

View Product

Google Workspace

Google Workspace became the backbone of BBcare10’s operations, facilitating seamless communication and collaboration across the organization.

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Zoho People

Zoho People streamlined HR operations, simplifying the onboarding process and managing employee information efficiently.

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Vonage

Vonage transformed business communications by introducing a local landline number, which diverted to mobile devices for accessibility and reliability.

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Professional Services

Our team provided end-to-end professional services, including design, implementation, and ongoing maintenance, tailored to BBcare10’s unique needs.

View Service

Implementation

The entire approach was then designed around these requirements, plus a few extras that would enhance the solution.

Simple

Google Workspace unified communication and productivity tools, restoring confidence in email reliability with Gmail’s 99.99% uptime. A single Google account allowed quick and intuitive access to all BBcare10 systems. 


Following initial workshop training, team members required minimal ongoing support thanks to Google Workspace’s user-friendly design.


Maintained

Chromebooks were deployed to mobile team members, enabling them to complete shift notes securely using digital forms on the company website. 


Centralized management via Google Workspace ensured updates and security without manual intervention. With cloud-hosted systems like the website and Zoho People, improvements were implemented seamlessly with no downtime.

Reliable

Cloud-based solutions ensured consistent performance and communication reliability. Gone were the days of missed emails or team communication breakdowns. 


BBcare10 now operates with dependable tools, vital for their 24/7 service schedule.

Scalable

With systems designed around Google Workspace, onboarding a new team member now takes minutes. Zoho People further streamlined the process, automating document requests and saving valuable time. Scalability is now embedded into BBcare10’s operations.

Secure

Data security is paramount for BBcare10. Sensitive patient information is stored in Google Drive, with strict access controls and audit tracking. Chromebooks ensure no local data remains after a user logs out, adhering to zero-trust principles and guaranteeing compliance.

Result

With 24 team members and growing, BBcare10 now serves over 30 regular clients and delivers more than 320 shifts monthly. Their investment in cutting-edge systems has significantly improved efficiency, expanded service capacity, and streamlined onboarding processes. These enhancements have directly contributed to their ability to meet increasing demand while maintaining exceptional care standards.


The implementation of the correct systems and tools has resulted in BBcare10 vastly improving efficiency, communication, service capacity and onboarding times, ultimately enabling business growth.


Although initially only contacted for website design services, BBcare10 and Ostratto now work together on an ongoing basis to constantly improve systems and processes across the business.

Efficiency Improved​
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Staff Onboarding Streamlined
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Service Capacity Increased
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Why Choose Ostratto?


At Ostratto, we specialise in solving complex business challenges with innovative solutions like Website Design, Google Workspace, Zoho People, and Vonage. Our customer-focused approach ensures we deliver scalable, secure, and reliable systems tailored to your needs.


Be sure to check out other examples of how we have helped businesses make their work, less work. Contact us today to learn more about our professional services and discover how we can help your business grow.

Chat with us today
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